Privacy Policy

PRIVACY STATEMENT

La Sentinelle understands that customers care about the use and storage of their personal information and data and that you rely upon us to act in a careful and sensible manner in this regard.

This privacy policy statement has been created to demonstrate our commitment to the privacy of our customers. By using La Sentinelle, our website, our reservations telephone line and email service you are consenting and agreeing to the practices outlined in this statement. La Sentinelle will always handle information in compliance with the Data Protection Act (1998) and the General Data Protection Regulation (GDPR) (EU) 2016/679.

The Internet is a global environment and using the Internet to collect and process personally identifiable information involves the transmission of data on an international basis. By browsing this website and communicating electronically with us you acknowledge and agree to our processing your personally identifiable information in this way.

La Sentinelle is responsible only for the privacy statement and content of the website. La Sentinelle is not responsible for the privacy practices or the use of cookies on websites that you have accessed this website from or for the non-La Sentinelle sites that you access from this website.

Whilst every effort is made to update the information provided on this website on a regular basis, La Sentinelle makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on any of the pages comprising the website and shall not be bound in any manner by any information contained on the website or any of the pages comprising the website.

La Sentinelle reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of this website. No opinions, information, data or content contained on the website shall be construed as advice and are offered for information purposes only. La Sentinelle gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

WHEN AND WHY IS PERSONAL INFORMATION COLLECTED? 

1. MAKING A RESERVATION

There are several ways of making a booking with us, including the following:

  • By calling on +33(0) 7 85 92 31 24
  • By emailing contact@lasentinelle-bb.com (Payment details cannot be given by email)
  • Via a third-party booking agent such as Booking.com (Please see their privacy policies for information on how your personal data is collected and used)

Personal information, including your name, address, contact number, email address is collected when making a reservation. This information assists with identifying you and contacting you regarding your reservation or any requests.

Please note we will never ask you for your payment information via email.

We will use your personal information to send you confirmation of your booking and for any pre-& post arrival communication.

2. DURING YOUR STAY

Upon arrival we will use your personal information stored in our property management system to confirm your booking and identify you. This is the information collected when making your reservation or if booked via a third party agent such as Booking.com, upon check-in.

For overseas visitors, we are required by local law to collection your passport number and next destination. We will only hold passport information for 12 months as required by law.

HOW IS YOUR PERSONAL INFORMATION STORED?

When making a reservation, your personal information is stored in our cloud-hosted central reservations property management system as a guest profile. This information is available to our central reservations and La Sentinelle properties when you are making a booking and allows us to deliver the best possible service to you.

When making a reservation via a third party such as Booking.com, our privacy policy will apply to any personal information shared with us.

HOW LONG DO WE STORE YOUR PERSONAL INFORMATION?

We will only keep your personal information for as long as it is necessary to fulfil our service to you, for business or legal purposes, or in accordance with applicable laws.

EMPLOYEE ACCESS TO YOUR INFORMATION

Your information is disclosed to our employees, agents and representatives on a ‘need to know’ basis and we confirm that all such persons understand the importance of client confidentiality and privacy and are aware of the terms of this privacy policy.

NON-DISCLOSURE TO THIRD PARTIES

The information and data we collect is important for La Sentinelle and we would not want to share this with anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf, but they are bound by our privacy policy and may not use this information for their own purposes.

In the event that La Sentinelle or any part of its business is sold to, or integrated with, another business, La Sentinelle may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners. The access of such specified third parties would be limited to the provision of this privacy policy including continuing to provide you with the same services and marketing information services as are currently provided by La Sentinelle.

WEBSITE – HOSTING

We use a trusted third party to deliver emails on our behalf, and we may share your personal data with them in order that we can carry out certain functions, such as communicating about an enquiry, processing your order and to assist with the general running of our site. Whilst this party is based outside of the European Economic Area, they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
We may also share your personal data with third party website agencies where this is necessary for us to carry out our obligations to you. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

ACCESSING AND AMENDING YOUR DATA

If you would like a copy of the personal information we hold about you, please email us at contact@lasentinelle-bb.com or by writing to us at the following address:

La Sentinelle
1 Place du Père Clinchard
83460 Les Arcs – France

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. In this regard, we also rely on you to notify us if your information requires updating or deleting. We will respond to requests from you to update or delete your information in an efficient and timely manner.

Should you wish to withdraw your consent to any or all of your personal data in instances where we are required by law to collect this information, you agree and understand that we may not be able to provide or continue providing our products and services.

CHANGES TO OUR PRIVACY POLICY

We regularly review our privacy policy and occasionally make changes so please check back frequently for any updates. This privacy policy was last updated on 1st April 2020.

LEGAL ISSUES

This is a French website and is subject to the laws of France and any disputes will be decided only by the courts of France. La Sentinelle will disclose personally identifiable information without your permission when required by law or, in good faith belief, that such action is necessary to investigate or protect against suspected criminal activities to La Sentinelle guests, visitors, associates or property (including this site) or to others.

La Sentinelle is the trading name of THOMSEN SIMON Company SIRET. no. 88066124400017 (France), RCS of Draguignan.

Registered Office: La Sentinelle, 1 Place du Père Clinchard 83460 Les Arcs